Génie logiciel

This thesis details the development of a custom CRM system for call centers using Symfony4. It begins with an analysis of existing solutions, identifying their limitations, and proposes a more efficient, tailored system. The design incorporates a three-tier architecture, focusing on functional and non-functional specifications to ensure scalability and usability. The implementation demonstrates the use of Symfony4 and associated technologies, showcasing enhanced features and favorable test outcomes for practical deployment.

This thesis presents the design and implementation of a CRM dedicated to a call center using Symfony4. It is a professional master's thesis submitted at the University of Carthage for the degree of Mastère Professionnel. The work is dedicated to those who provided support and encouragement throughout the author's academic journey.

Ce mémoire présente la conception et la mise en place d'un système de gestion de la relation client (CRM) pour un centre d'appel. Le projet explore les besoins spécifiques de l'organisme d'accueil, Ophony, et propose des solutions adaptées. La recherche s'appuie sur une analyse approfondie des exigences fonctionnelles et non fonctionnelles, ainsi qu'une méthodologie de conception rigoureuse.

This document discusses the design and implementation of a Customer Relationship Management (CRM) system tailored for call centers using Symfony4. It identifies issues in existing solutions, outlines functional and non-functional requirements, and proposes a modular architecture comprising presentation, business logic, and data layers. The developed system features user authentication, campaign management, and comprehensive administrative functionality, validated through test scenarios. Future improvements focus on enhancing the application's interface and scalability.

This document describes the development of a CRM system, Vicidial, tailored for call centers using Symfony 4. It begins with a study of existing applications, analyzing issues such as inefficiency, poor security, and lack of ergonomic functionality. The author proposes a solution with features like MVC architecture, enhanced statistics dashboards, and role-based functionalities. Using the SCRUM methodology, the project is detailed from initial conception to development phases, concluding with future perspectives such as notification systems and messaging spaces for administrators.

This document outlines the development of the back-office module for MOBIPOS, a point-of-sale terminal system aimed at managing multi-store operations. Conducted at Eurequat Algérie, the project involved implementing features like user management, stock control, sales reporting, and cash register configuration, using the Scrum methodology. Advanced features of the module include the integration of a functional architecture, robust testing (unit, integration, and acceptance), and managing anomalies during implementation. The final system was completed and tested successfully, with client app...

Ce mémoire présente la réalisation d'un module back office pour le système terminal de point de vente MOBIPOS. Le stage a été effectué chez Eurequat Algérie, où l'objectif principal était d'approfondir les connaissances théoriques en les mettant en pratique. Le document couvre également les spécifications des besoins, la conception et la méthodologie employée dans ce projet.

This document outlines the design and development of a CRM system tailored for call centers, utilizing the Vicidial framework with added reporting features implemented in Symfony 4. It describes the analysis of existing systems, proposes solutions, and follows SCRUM methodology for project management. The thesis includes the development of user management, campaign organization, and reporting tools integrated into a scalable architecture. The work concludes with recommendations for improving call center operations through enhanced software design.

This thesis presents the development of a reporting tool based on the Symfony 4 framework. The document explores the needs analysis, conceptual design, and implementation of a 3-tier architecture for the tool. The methodology involves using modern web development practices and frameworks such as Symfony, VICIdial, and Nuxeo to address functional and non-functional requirements. Findings indicate that the proposed solution improves reporting efficiency and seamlessly integrates with call center operations, showcasing the tool's potential for broader enterprise applications.