Institut Supérieur des Langues Appliquées et d'Informatique de Béja

Lean Management: Value Stream Mapping (VSM) Exercise

Metrics such as production capacity (pieces per hour), lead times, and client demand are analyzed across various posts in workstations. Calculations like Process Lead Time (PLT) and Process Cycle Efficiency (PCE) are central to achieving operational efficiency.

Activité 2 - Analyse de Situations de Communication

It categorizes various interactions that occur in professional and personal settings, such as official announcements, requests, and directives. The exercise involves deconstructing these scenarios and understanding their underlying communication dynamics.

Activité 2: Rédaction d'un mél professionnel

The scenario involves Catherine Mercier's organic product business, which also features a specialized documentation center. After discussing specific documents with Madame Duval, it was confirmed those materials exist but are only accessible on-site due to their singular copies.

TP : Opérations sur les variables

Key tasks include generating variables for the global invoice amounts, calculating descriptive statistical summaries, and separating data based on subscriber type and tenure. Additionally, the report outlines procedures for recoding data and summarizing complaints, along with a cross-tabulation by subscriber type for a comprehensive analysis.